ukfast
| Provider | clustered.net | ukfast |
| Hardware SLA | Failed server or component replaced within 60 minutes. While your hardware is replaced our director service will be in use by visitors. | Not specified |
| Network SLA | 100%. Refund 1 day's service for every hour that connectivity has benn unavailable. | 99.99% uptime, compensation: If the network fails for more than 0.01% of any one calendar month, refund 24 hours service for every hour outage. |
| Email Support | 24/7/365 | 24/7/365 |
| Telephone Support | 24/7/365 personal support | 27/7/365 |
| Managed Firewall | Cisco ASA5400's through our self defending network | Optional |
| Managed Operating System Patching | Dedicated: Access to patches Managed: FULL |
Not specified |
| Operating System Management | Dedicated: business hours Managed: FULL |
Not specified |
| Switch Port | Dual bonded independent Cisco gigabit switch ports | Not Specified |
| Remote Reboot Port | Dual independent APC | Telephone/email for power cycle |
| Monitoring | Pro-active Monitoring every 10 seconds (director) Service monitoring every minute. Telephone call on service down Pre-defined corrective procedure carried out. |
Every 5 minutes in 3 locations. Monitoring: FTP, HTTP, PING, POP3, SMTP and RAID. |