Netplan
| Provider | clustered.net | Netplan |
| Website SLA | Industry leading 100% zero-downtime or zero-invoice | None |
| Hardware SLA | Failed server or component replaced within 60 minutes. While your hardware is replaced our director service will be in use by visitors. | Failed server or component replaced within 2 hours (4 hours on business) hours. While your hardware is being replace your websites are DOWN. |
| Network SLA | Industry leading 100% zero-downtime or zero-invoice | 100% uptime, compensation: 99.00 - 100.00%= 5% 97.00 - 98.99%= 10% 95.00 - 96.99%= 15% 90.00 - 94.99%= 20% Under 89.99%= 25% |
| Email Support | 24/7/365 | Not specified |
| Telephone Support | 24/7/365 personal support | 27/7/365 |
| Managed Firewall | Cisco ASA5500's through our self defending network | Optional |
| Managed Operating System Patching | Dedicated: Access to patches Managed: FULL |
Not specified |
| Operating System Management | Dedicated: business hours Managed: FULL |
Not specified |
| Switch Port | Dual bonded independent Cisco gigabit switch ports | Not Specified |
| Remote Reboot Port | Dual independent APC | Not specified |
| Monitoring | Pro-active Monitoring every 10 seconds (director) Service monitoring every minute. Telephone call on service down Pre-defined corrective procedure carried out. |
Not specified |