Netbenefit
| Provider | clustered.net | Netbenefit |
| Website SLA | Industry leading 100% zero-downtime or zero-invoice | None |
| Hardware SLA | Failed server or component replaced within 60 minutes. While your hardware is replaced our director service will be in use by visitors. | Not specified |
| Network SLA | Industry leading 100% zero-downtime or zero-invoice | 100% 1 days compensation for every 30 minutes outage. |
| Email Support | 24/7/365 | Not specified |
| Telephone Support | 24/7/365 personal support | 8.30am - 6,00pm Monday to Friday |
| Managed Firewall | Cisco ASA5500's through our self defending network | Optional |
| Managed Operating System Patching | Dedicated: Access to patches Managed: FULL |
Not specified |
| Operating System Management | Dedicated: business hours Managed: FULL |
Not specified |
| Switch Port | Dual bonded independent Cisco gigabit switch ports | Not Specified |
| Remote Reboot Port | Dual independent APC | Included |
| Monitoring | Pro-active Monitoring every 10 seconds (director) Service monitoring every minute. Telephone call on service down Pre-defined corrective procedure carried out. |
Nothing specific: Server monitoring with email alerts - real-time notification of service availability 24*7 |