Donhost

Provider clustered.net Donhost
Website SLA Industry leading 100% zero-downtime or zero-invoice None
Hardware SLA Failed server or component replaced within 60 minutes. While your hardware is replaced our director service will be in use by visitors. "Instant Hardware Replacement" doesn't exist.
In reality this means nothing as no time limit is specified.
Network SLA Industry leading 100% zero-downtime or zero-invoice 100% uptime or one days service as compensation for each hour its down.
Email Support 24/7/365 24/7
Telephone Support 24/7/365 personal support 24/7
Managed Firewall Cisco ASA5500's through our self defending network Not specified
Managed Operating System Patching Dedicated: Access to patches
Managed: FULL		 apply security patches
Operating System Management Dedicated: business hours
Managed: FULL 		install software
Switch Port Dual bonded independent Cisco gigabit switch ports Not Specified
Remote Reboot Port Dual independent APC Not specified
Monitoring Pro-active Monitoring
every 10 seconds (director)
Service monitoring every minute. Telephone call on service down Pre-defined corrective procedure carried out.		 Not specified