Dedicated Server Hosting FAQs
We have answered some of the common questions we get asked about our Dedicated Server Hosting solutions.
If you cannot find the answer to your question then please get in touch via our enquiry form and a representative will be in touch as soon as possible.
Am I required to sign a long-term contract?
No, all plans have a minimum term of 1 month and may be cancelled at any time. Domains have a minimum term of 1 year and may be discontinued if you so wish.
Can I change to another plan at no charge?
Yes. Yes. You may move between plans at any time without charge. If you upgrade you will be required to pay the difference between the two packages for the time remaining on your billing cycle.
Do you have an SLA (service level agreement)?
Yes. We are committed to achieving near-100% uptime. We guarantee you 99.99% uptime and will issue you a credit for any additional downtime you experience, except planned maintenance. Downtime is measured from the time you submit a ticket informing us of the downtime to the time the server is reported to be back online. 1 days credit for each 15 minutes outage.
Can I reboot my anytime?
Yes, we provide full lights out management. This consists of power, serial console and system recovery.
What kind of backups do you make?
Every morning between 02:00 and 08:00 a full backup to tape is performed on managed. Unmanaged are not backed unless you have chosen to add the backup service at £10+vat per month.
Do you provide a FULL slave DNS service?
Yes, we provide a FULL slave DNS service using redundant DNS servers.
Do you provide Reverse DNS service?
Yes, RDNS is provided, raise a ticket to get these set.
Does the support TUN devices?
Yes, TUN is fully supported as standard.
Does the support iptables?
Yes, full iptables support is standard.