Dedi-Power

Provider clustered.net Dedi-power
Website SLA Industry leading 100% zero-downtime or zero-invoice None
Hardware SLA Failed server or component replaced within 60 minutes. While your hardware is replaced our director service will be in use by visitors. Failed server or component replaced within 2 hours (4 hours on business) hours. While your hardware is being replace your websites are DOWN.
Network SLA Industry leading 100% zero-downtime or zero-invoice Business class: 99.99%
Enterprise class: 100%
Email Support 24/7/365 Working hours
Telephone Support 24/7/365 personal support Business class: working hours
Enterprise class: 27/7/365
Managed Firewall Cisco ASA5500's through our self defending network Optional
Managed Operating System Patching Dedicated: Access to patches
Managed: FULL		 Business class: Not included
Enterprise class: Windows or Enterprise Edition Linux only
Operating System Management Dedicated: business hours
Managed: FULL 		Included
Switch Port Dual bonded independent Cisco gigabit switch ports Not Specified
Remote Reboot Port Dual independent APC Not Specified
Monitoring Pro-active Monitoring
every 10 seconds (director)
Service monitoring every minute. Telephone call on service down Pre-defined corrective procedure carried out.		 Business class: Ping monitoring only, Pro-active telephone response when server detected down.
Enterprise class: Monitor up to 3 services
Pro-active telephone response and pre-defined action when server or services detected down