Frequently asked questions
Q: Am I required to sign a long-term contract?
A: No, all VDS plans have a minimum term of 1 month and may be canceled at any time.
Domains have a minimum term of 1 year and may be discontinued if you so wish.
Q: Can I move up to or down to another plan at no charge?
A: Yes. You may move between plans at any time without charge. If you upgrade you
will be required to pay the difference between the two packages for the time remaining on
your billing cycle.
Q: Do you offer any discounts?
A: Yes. 15% off yearly payments and 30% off biennially payments.
Q: Do you have an SLA (service level agreement)?
A: Yes. We are committed to achieving near-100% uptime. We guarantee you 99.99% uptime
and will issue you a credit for any additional downtime you experience, except planned
maintenance. Downtime is measured from the time you submit a ticket informing us of the
downtime to the time the server is reported to be back online.
1 days credit for each 15 minutes outage.
Q: What kind of backups do you make ?
A: Every morning between 02:00 and 08:00 a full backup to tape is performed on managed VDS.
Unmanaged VDS are not backed unless you have chosen to add the backup service starting from £10+vat
per month.
Q: Do you provide a FULL slave DNS service?
A: Yes, we provide a FULL slave DNS service using redundant DNS servers.
Q: Can I reboot my VDS anytime?
A: Yes, we provide full lights out management. This consists of power, serial console and
system recovery.
Q: Do you provide Reverse DNS service?
A: Yes RDNS is provided, raise a ticket to get these set.
Q: Does the VDS support TUN devices?
A: Yes, TUN is fully supported as standard.
Q: Does the VDS support iptables?
A: Yes, full iptables support is standard.
